Shipping policy

Shipping Policy

Overview At DentaGlow, we strive to process and ship your orders as efficiently as possible. We partner with specialized global distribution centers to ensure your products reach you wherever you are. Please review the following details regarding our shipping process.

Processing Time Orders are typically processed and prepared for shipment within 1–3 business days. Please note that processing times are separate from the time it takes for your order to reach its destination.

Shipping Times Our estimated delivery window is 5–15 business days.

• Please be advised that these timeframes are estimates and are not guaranteed.

• While we work closely with our logistics partners to ensure timely delivery, actual transit times may vary based on your location and local carrier operations.

Delays and External Factors We are not liable for shipping and delivery delays caused by shipping carriers, customs processing, or other events outside of our direct control.

• If your package experiences an unexpected delay, we recommend tracking it via the link provided in your shipping confirmation email.

• Once an order has been transferred to the shipping carrier, the risk of loss and title for the items passes to you.

Tracking Your Order As soon as your order ships, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to update in the carrier's system.

Customs and Duties Depending on your country's regulations, your order may be subject to local import duties or taxes. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees at checkout.

Incorrect Addresses Please ensure your shipping address is correct at the time of purchase. DentaGlow is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately at dentaglow05@gmail.com so we can attempt to assist you before the order is processed.